Privacy Policy

This Privacy Policy explains how Zycon (“Zycon”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, or use our services.

1. Information we collect

We may collect the following categories of information:

• Contact details: name, email address, phone number, company, job title.
• Messages and inquiries: information you provide in forms, emails, or chats (including WhatsApp messages).
• Business and project information: requirements and context you share for scoping or delivering services.
• Usage data: device and browser data, pages viewed, and approximate location derived from IP address (e.g., city/region).
• Cookies and similar technologies: used for essential site functionality and analytics (where enabled).

2. How we use your information

We use personal information to:

• Respond to inquiries and provide customer support.
• Communicate about our services, proposals, and project delivery.
• Operate, maintain, and improve our website and services.
• Meet legal, regulatory, and contractual obligations.
• Protect against fraud, abuse, and security incidents, and enforce our agreements.

3. WhatsApp-specific information

If you contact Zycon via WhatsApp, we may process information contained in the messages you send (including text, attachments, and metadata such as your phone number and display name). WhatsApp is a third-party service and your use of it is also governed by WhatsApp’s own terms and privacy policy.

• Purpose: to communicate with you, answer questions, share project updates, schedule calls, and provide support.
• Optional channel: you can choose email instead if you do not want to use WhatsApp.
• Content sensitivity: please avoid sending sensitive personal information (e.g., government IDs, health data) via WhatsApp.

4. Legal bases (where applicable)

Depending on your location and applicable law, we process personal information based on one or more of the following legal bases:

• Consent (e.g., when you opt in to receive updates).
• Contract (e.g., to provide requested services).
• Legitimate interests (e.g., improving services, securing our systems, responding to inquiries).
• Legal obligation (e.g., compliance and record-keeping).

5. Sharing and disclosure

We may share personal information with:

• Service providers that support our operations (e.g., hosting, analytics, communications tools), under appropriate confidentiality and security obligations.
• Professional advisors (e.g., legal, accounting) where necessary.
• Authorities if required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale.

6. International transfers

Your information may be processed in countries other than where you live, including where our service providers operate. Where required, we use appropriate safeguards for cross-border data transfers.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the nature of the information and our relationship with you.

8. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information, and to request portability. To exercise rights, contact us using the details below.

10. Cookies

We may use cookies and similar technologies. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

11. Children

Our website and services are not directed to children and we do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when changes were made.

13. Contact

If you have questions about this Privacy Policy or our data practices, contact us at contact@zycon.in.